Defective Product and No Support From Manufacturer
Two days after I received this stove, it started to malfunction. Since I'm not at all interested in burning my house down, the stove has been sitting in a corner since January 18th, while I've been trying in vain to contact the manufacturer. I've tried email, phone calls, their useless customer service portal and even their facebook page. Based on comments on facebook, I am far from the only person who is dealing with faulty products and a complete lack of customer service. The seller did respond to my email immediately and contacted the manufacturer on my behalf, but I still have had no resolution to this problem.
Update 02/20/2012: I want to note that that seller, Electric Fireplaces Direct, took care of my problem by providing a replacement stove that arrived today. I appreciate this, since this was a manufacturer's warranty issue and not a problem with the seller or shipper. I never did receive any contact from the manufacturer and will make a point of not purchasing...
expensive to use for heat
I purchased this for Christmas and it shipped fast and damage free! It looks nice for a small electric heater although it heats only the size of a average bedroom nice on HIGH non stop. My power bill tripled after running it for a month so now it sits completely shut off. Keep in mind if you purchased this that it's expensive to use for heat.
Little Red Stove
We purchased this stove mostly for the look of a fire without the trouble of an actual stove Turned on it gives heat needed to remove the chill of winter while giving us the entertainment of a fire.
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